SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandpartydecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandpartydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J’adore
Klaass) Cool made! Securely packed, so David came whole) delivery was fast, up to the dnepropetrovskaya region was 2 weeks, very satisfied, I recommend it to everyone!
Top and compliant, I love!!
just like the photo
This product is perfect, it does not "toc" on the contrary it is really good quality. I recommend!
arrived in 13 days!
Beautifully served
This whole thing is perfect, though it has a few minor flaws in printure. They still don't notice almost.
Trop beau J' adore
Very beautiful! Smooth, made qualitatively, packed well. The box was all crumpled, thought it was broken, but no, it was all. Later I will add a review from the photo, when the flowers will come to it :)
Perfect, just like photography.
So cute arrived quickly too
Really good
Excellent
Just perfect, the truth was afraid that they will come broken but no, they arrived in perfect condition, I recommend that they ask for the ones that are 2, because it's cheaper and better
Richtig top! :)
Very nice and exactly like the picture
For small bouquet or makeup brushes approx. To Ukraine is delivered via meest, in about a month
I love it, it's been very careful and it looks exactly like in the picture, it came fast.
So freaking cute!!!!!!!!!!!!!!!!$
Ваза просто лучшая!!! Дошла Мега быстро - за 9 дней! Я в восторге!!! Была упакована в пенопласт, пришла целая. Сделана очень добротно, смотрится великолепно. Довольно глубокая, пришлось подложить вниз что-то, чтобы кисти было видно и удобно было их брать. Огромное спасибо продавцу!!!
SO CUTE!!! Absolutely perfect!!!!! Fast shipping <3
Perfect! Material is non-ceramic resin
This is really cute, it's excalty as advertised and it shipped quicker than expected. The inside is quite deep so you can put in long brushes confortably, though since it's fairly small it can't hold too many.
in love!!!! It’s perfect and gives me strong the Song of Achilles vibes.
I love it!!! definitely recommend
It came after 2 weeks and was wrapped very carefully! I absolutely love it although I wish it would be a bit bigger
Absolutely amazing vase! Great quality and pretty fast shipping.
Packed was very good. small size. For handles large. as vase can be used.
Очень эстетичная и вместительная вещь
The vase is really nice, I’m happy with how it looks. There’s only a few spots that look kinda rough (third picture) but it’s hard to see that from far away. I would definitely recommend it for this price!
I chose the gray with gold accent and I think it’s really cute. As previously stated it is small but the measurements are accurate
I liked it. Quickly and well packed, both for dry flowers and for brushes, but I have many brushes and will not fit. But I'm happy.
Omgggg I'm in loooveee